CRM, Loyalty & Reputation Management
Customer Lifecycle Mastery
Customer relationships are the foundation of sustainable business growth. I build CRM frameworks, loyalty programs, customer engagement monitoring systems, and reputation management strategies that drive repeat revenue and long-term brand trust.
What I Deliver
- CRM platform implementation (Salesforce, HubSpot, Zoho, LeadSquared, Kylas)
- Marketing automation & lead nurturing workflows
- Customer loyalty program design & execution
- Customer Data Platform (CDP) integration
- Brand reputation management (ORM)
- Automated lead scoring & qualification systems
- Email & SMS retention campaign management
- CRM team management & process optimization
Business Impact
Systems that manage customer engagement, monitor brand reputation, and build long-term relationships that drive repeat revenue — transforming one-time buyers into loyal advocates.
Key Achievements
- CRM Stack – Multi-Platform: GA4, Salesforce, HubSpot, LeadSquared & Kylas implementations
- Automated – Lead Scoring: WhatsApp & email-based automated lead scoring and nurturing
- CDP – Customer Platform: Marketing automation integrated with Customer Data Platform for Shahnaz Ayurvedic
- 31-38% – Retention Rate: Customer retention for Bookswagon through CRM-led campaigns
Clients
SpazioLiv, Raheja Developers (via MCI), Shahnaz Ayurvedic, Bookswagon, Leader Bicycles, T-Mobile
FAQs
Q: Which CRM platforms do you implement?
A: Salesforce, HubSpot, Zoho CRM, LeadSquared, and Kylas. I select and implement the platform best suited to your business needs, team size, and growth stage.
Q: Can you automate lead scoring?
A: Yes. I implement intelligent lead scoring systems using CRM platforms, integrated with WhatsApp, email, and SMS for automated qualification and nurturing.
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Digital Marketing Expert in Delhi, India
Kapil Bhagat is a leading digital marketing expert in Delhi, India with over 20 years of hands-on experience delivering measurable business growth. As a strategic performance marketer, he specializes in building AI-driven marketing ecosystems that connect strategy, technology, and revenue outcomes for B2B and D2C brands across India and global markets.
Whether you are searching for a performance marketer near you, a trusted digital marketing consultant in India, or an AI-first strategist who can replace guesswork with data-backed decisions, Kapil Bhagat at Digital Rajee delivers the strategic leadership and execution that drives sustainable revenue growth.
AI-Driven SEO, AEO & Performance Marketing
As search evolves with AI-driven search results and tools like Google AI Overviews, ChatGPT, and Perplexity, the marketing strategies that worked 5 years ago are no longer sufficient. Kapil Bhagat's approach integrates traditional SEO with Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) to ensure brands remain discoverable across all modern search environments.
From SEM and programmatic advertising to CRM automation and ABM, every service is designed to maximize ROI and build long-term competitive advantage for businesses in Delhi NCR and across India.